[
  {
    "title":"Why Backups Matter",
    "bullets":[
      "Repairs can expose existing drive failure.",
      "Customers may not realize their data is at risk.",
      "Backup discussion protects the customer and business.",
      "Never promise data safety without verification."
    ],
    "image":"ram-ssd-upgrade.png"
  },
  {
    "title":"Backup Questions",
    "bullets":[
      "Ask what data matters most.",
      "Ask whether cloud sync is enabled.",
      "Ask if they have an external backup.",
      "Document the customer response."
    ],
    "image":"it-lab-hero.png"
  }
]