[
  {
    "title":"Windows Support Basics",
    "bullets":[
      "Know where Settings, Control Panel, Device Manager, and Task Manager are.",
      "Understand local users and Microsoft accounts.",
      "Check startup apps and installed programs.",
      "Use simple language when helping customers."
    ],
    "image":"it-lab-hero.png"
  },
  {
    "title":"Common User Issues",
    "bullets":[
      "Forgotten passwords.",
      "Slow startup.",
      "Missing files or shortcuts.",
      "Printer and Wi-Fi problems.",
      "Browser popups or unwanted apps."
    ],
    "image":"hardware-repair.png"
  }
]