[
  {
    "title":"Troubleshooting Flow",
    "bullets":[
      "Identify the problem.",
      "Gather symptoms and history.",
      "Check the simplest likely causes first.",
      "Test one change at a time.",
      "Verify the fix before closing the work."
    ],
    "image":"it-lab-hero.png"
  },
  {
    "title":"Do Not Randomly Click",
    "bullets":[
      "Random changes make problems harder to solve.",
      "Document before changing settings.",
      "Take screenshots before major changes.",
      "Ask if the next step could risk data loss."
    ],
    "image":"security-ops.png"
  },
  {
    "title":"When to Escalate",
    "bullets":[
      "Escalate when customer data is at risk.",
      "Escalate when the system may need wiping or reinstalling.",
      "Escalate when hardware damage is suspected.",
      "Escalate when you are unsure."
    ],
    "image":"hardware-repair.png"
  },
  {
    "title":"Week 1 Readiness",
    "bullets":[
      "You should understand safety rules.",
      "You should understand documentation.",
      "You should understand client privacy.",
      "You should know when to stop and ask."
    ],
    "image":"action1-dashboard.png"
  }
]