[
  {
    "title":"Good Support Communication",
    "bullets":[
      "Listen first.",
      "Repeat the problem back.",
      "Ask clear questions.",
      "Set expectations.",
      "Do not blame the customer."
    ],
    "image":"hardware-repair.png"
  },
  {
    "title":"Professional Tone",
    "bullets":[
      "Be calm.",
      "Be honest.",
      "Avoid overpromising.",
      "Explain technical items simply.",
      "Escalate when needed."
    ],
    "image":"it-lab-hero.png"
  }
]