[
  {
    "title":"Ticket Note Format",
    "bullets":[
      "Problem reported.",
      "Findings.",
      "Actions taken.",
      "Result.",
      "Next steps or recommendation."
    ],
    "image":"ram-ssd-upgrade.png"
  },
  {
    "title":"Closeout Checklist",
    "bullets":[
      "Verify the issue is resolved.",
      "Explain what was done.",
      "Document remaining risks.",
      "Ask customer to confirm.",
      "Update ticket status."
    ],
    "image":"hardware-repair.png"
  }
]