[
  {
    "title":"Safety First",
    "bullets":[
      "Use training devices before working on client machines.",
      "Power down devices before opening them unless instructed otherwise.",
      "Avoid liquid, static, and unsafe work areas.",
      "Use ESD awareness when handling internal components."
    ],
    "image":"hardware-repair.png"
  },
  {
    "title":"Client Data Rules",
    "bullets":[
      "Do not browse personal files.",
      "Do not copy customer data unless approved.",
      "Do not open photos, documents, emails, or private folders unless directly needed for the repair.",
      "Protect passwords, accounts, and personally identifiable information."
    ],
    "image":"security-ops.png"
  },
  {
    "title":"Permission and Scope",
    "bullets":[
      "Only perform work the customer or supervisor approved.",
      "If a new issue is discovered, document it and ask before continuing.",
      "Do not install extra software without permission.",
      "Do not wipe, reset, or delete data without written approval."
    ],
    "image":"it-lab-hero.png"
  },
  {
    "title":"Documentation Standard",
    "bullets":[
      "Record the issue reported.",
      "Record what you checked.",
      "Record what you changed.",
      "Record the final result.",
      "Attach evidence when possible."
    ],
    "image":"ram-ssd-upgrade.png"
  }
]