Week 1 - Technician Orientation & Company Rules
Learn how the academy works, safety rules, documentation requirements, and client confidentiality.
Tracking progress for Learner . Complete CBT lessons, pass knowledge checks, submit labs, and finish each module to earn the company certificate.
Finish every CBT lesson, pass knowledge checks, complete module progress, and get labs approved before the company certificate is unlocked.
Learn how the academy works, safety rules, documentation requirements, and client confidentiality.
Learn and practice introduction to pc components as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice storage & memory upgrades as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice diagnostics & troubleshooting as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice windows boot & recovery as part of the StudioExceliaZer0 8-week technician training path.
Identify components, diagnose slow computers, install Windows, and perform SSD/RAM upgrade workflows.
Learn and practice windows maintenance as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice malware removal process as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice ip addressing & dhcp as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice dns & internet troubleshooting as part of the StudioExceliaZer0 8-week technician training path.
Practice IP addressing, DHCP, DNS, Wi-Fi troubleshooting, switching, cabling, and simple diagrams.
Learn and practice switches, routers & cabling as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice active directory basics as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice dns, dhcp & shared resources as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice group policy basics as part of the StudioExceliaZer0 8-week technician training path.
Train on inventory, patching, software deployment, remote support, and reporting using a training endpoint group.
Learn and practice action1 overview & inventory as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice patch management as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice software deployment & reports as part of the StudioExceliaZer0 8-week technician training path.
Practice safe cleanup, backup checks, endpoint security review, and incident documentation.
Learn and practice customer communication as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice ticket documentation as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice escalation & follow-up as part of the StudioExceliaZer0 8-week technician training path.
Complete mock client scenarios, write service notes, create reports, and earn Technician I readiness.
Learn and practice security fundamentals as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice malware & incident response as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice backup & recovery planning as part of the StudioExceliaZer0 8-week technician training path.
Learn quotes, scopes, intake, invoice handoff, maintenance plans, and client review procedures.
Learn and practice final lab scenario as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice deployment & documentation as part of the StudioExceliaZer0 8-week technician training path.
Learn and practice presentation & review as part of the StudioExceliaZer0 8-week technician training path.
Perform a complete mock maintenance cycle: inspect, patch, report, recommend, and present findings.